Customer Support Representative

Company: Beacon Hill
Location: Pittsburgh
Posted on: June 24, 2025

Job Description:

We're seeking a dependable and detail-oriented Customer Support Representative to become an integral part of a small, collaborative team. In this role, you'll support daily office operations and provide outstanding service to customers by managing orders, inquiries, and shipping logistics. The ideal candidate is organized, proactive, and has excellent phone etiquette. We are looking for somebody to start immediately, so apply today! Responsibilities: Answer phones and assisting customers with inquiries or order processing Enter and process new orders from customers Track and monitor return and exchange authorizations Coordinate outgoing shipments with carriers Assist follow up on claims for lost or damaged packages with carriers Requirements: 1 year or more of relevant experience Possess a customer focused mindset Proficiency in Microsoft Suite applications Ability to work in a collaborative environment Strong phone etiquette skills Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply. California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/ Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records. Company Profile: Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement. Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs. Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com . Benefits Information: Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings. We look forward to working with you. Beacon Hill. Employing the Future (TM)

Keywords: Beacon Hill, Warren , Customer Support Representative, Administration, Clerical , Pittsburgh, Ohio