Automotive Service Advisor Assistant
Company: C. Harper Chevrolet - East
Location: New Alexandria
Posted on: February 13, 2026
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Job Description:
Job Description Job Description Why Choose C. Harper Auto Group?
At C. Harper, we value our employees as much as our customers. We
offer a supportive work environment, opportunities for career
advancement, and a comprehensive benefits package designed to
support your personal and professional growth. Position Summary:
The Automotive Assistant Service Advisor supports the Service
Department by assisting customers with their service needs,
coordinating repair orders, and ensuring a smooth and efficient
workflow between customers, technicians, and the service team. This
role requires strong communication skills, attention to detail, and
a commitment to delivering excellent customer service. Benefits
Include: Competitive Pay Plans: Industry-leading salaried pay and
commission structures, rewarding you for meeting and exceeding
service goals. Full Medical, Dental, and Vision Insurance: With a
medical plan option available at no cost to employees. 401k Plan:
Featuring an annual company contribution to help secure your
financial future. Pro-Rated Paid Time Off: Available starting on
your 91st day, ensuring work-life balance. Short-Term Disability
Insurance: Provided at no cost, with additional options available
through American Fidelity. Life Insurance Coverage: Fully covered
by the company, with buy-up options available. Career Growth
Opportunities: As part of a respected, family-owned business,
you’ll have ample opportunities for promotion and professional
development. Key Responsibilities: As a Service Advisor Assistant
at C. Harper Auto Group, you’ll serve as the bridge between our
customers and the service department, ensuring every customer
receives top-notch service from start to finish. Greet customers
promptly and professionally upon arrival Assist service advisors in
writing repair orders and explaining services Schedule service
appointments and maintain accurate records Communicate with
technicians to ensure timely completion of work Update customers on
repair status and answer questions regarding services Handle phone
calls, emails, and other customer inquiries Standard Operating
Procedures: Help develop and document procedures to enhance service
consistency. Professional Image: Uphold C. Harper’s standards for
ethical business practices and professionalism. Qualifications:
Educational Background: High school diploma or equivalent. Driver’s
License: Valid driver’s license with a clean driving record.
Experience: Proven experience as an Automotive Service Advisor with
a deep understanding of automotive service processes. Communication
Skills: Fluent in English, with strong written and verbal skills.
Technical Proficiency: Proficient in computer use and business
machines, with effective multitasking abilities. Customer Focus:
Passion for providing outstanding customer service and building
long-term relationships. Attention to Detail: Strong organizational
skills and attention to detail. Problem-Solving: Ability to think
critically and solve problems in a fast-paced environment. About C.
Harper Auto Group C. Harper Auto Group is a family-owned business
with over 41 years of success, representing brands including Chevy,
Buick, GMC, Cadillac, Ford, Chrysler, Dodge, Jeep, Ram, KIA, and
Honda. Our core values of honesty, integrity, loyalty, and charity
have been the foundation of our success. At C. Harper, we treat
employees and customers like family, creating a work environment
where everyone feels valued and respected. Equal Opportunity
Employer C. Harper Auto Group is an equal opportunity employer. We
are committed to a work environment free from discrimination and
harassment and provide equal opportunity to all applicants and
employees.
Keywords: C. Harper Chevrolet - East, Warren , Automotive Service Advisor Assistant, Customer Service & Call Center , New Alexandria, Ohio