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Senior Manager, Operations - Sun-Wed Nights

Company: Macy's
Location: Warren
Posted on: January 6, 2022

Job Description:

Macy's is proudly America's Department Store. For more than 160 years, Macy's has served generations at every stage of their lives. Customers come to us for fashion, value and celebration.
Macy's gives our customers the ability to choose their shopping experience - in our stores, on our site, and through our app. Macy's global Supply Chain manages the end-to-end process of getting products to our customers, no matter how they choose to shop. We deliver high-quality products to our customers wherever needed, whether in-store, curbside, or right at their doorstep. Every colleague in Supply Chain plays a vital role in creating a positive customer experience. This is an opportunity to build a dynamic career across various disciplines in a field marked by rapid change, challenge, and continuous innovation.
Job Overview:
Macy's is looking for a talented individual to fill the role of Senior Manager, Operations who coordinates and oversees the day-to-day management within several departments. Manages the daily activities and develops short and long term strategic planning of the operations to ensure facility and organization goals/objectives are achieved. Individual will perform other duties as necessary.
Essential Functions:

  • Provide shift leadership to achieve functional departments KPI goals and customer service level goals in part by ensuring individual and department productivity rates and quality expectations are met.
  • Responsible for ensuring departments meet or exceed performance requirements in the areas of safety, shortage, cost control, quality, processing standards, flexibility, reliability, customer service and execution to plan.
  • Manage and develop the team toward individual growth, performance excellence, conduct performance reviews and ensure colleague counseling and coaching is taking place.
  • Continually analyze work processes to identify optimization opportunities and implement process improvements.
  • Develop and maintain a highly motivated team and positive work culture that is successful and committed to superior customer service.
  • Review analyses of activities, costs, operations and forecast data to determine department progress toward stated goals and objectives.
  • Ensure all SOP's are adhered to and clearly understood, ensuring the shift achieves and maintains a high level of inventory accuracy and shortage control.
  • Ensure consistent, thorough and timely communication to subordinates, peers and senior management.
  • Provide a safe work environment for staff; develops and enforces safe/smart work practices and ensure compliance with safety programs.
  • Regular, dependable attendance & punctuality.


    • Bachelor's degree in a related field.
    • Proven operations leadership skills including leading a team with a clear vision and strategy, results orientated, change catalyst, and developing people.

      Communication Skills:

      • Excellent written and verbal communication skills.

        Mathematical Skills:

        • Basic math functions such as addition, subtraction, multiplication, division, and analytical skills.

          Reasoning Ability:

          • Business and intellectual competencies to include: industry understanding of warehouse management and supply chain/logistics trends.
          • Creative problem solving and innovative approaches to complex problems in a fast paced environment.

            Physical Demands:

            • This position involves regular walking, standing, sitting for extended periods of time, hearing, and talking.
            • May occasionally involve stooping, kneeling, or crouching.
            • May involve close vision, color vision, depth perception, focus adjustment, and viewing computer monitor for extended periods of time.
            • Involves manual dexterity for using keyboard, mouse, and other office equipment.
            • May involve moving or lifting items under 10 pounds.

              Other Skills:

              • Facility start-up experience preferred.
              • Knowledge of date management tools. (Excel, Access, etc.)

                Work Hours:

                • Ability to work a flexible schedule based on department and store/company needs.

Keywords: Macy's, Warren , Senior Manager, Operations - Sun-Wed Nights, Executive , Warren, Ohio

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