Assistant General Manager
Company: ModWash
Location: Warren
Posted on: June 16, 2022
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Job Description:
Assistant General Managers support the General Manager to be the
driving force behind our express car wash operation. The main goal
for this position is to provide strong leadership and motivation to
a team operating in a fast-paced environment while upholding the
ModWash standard of a fun, safe, clean, efficient, and friendly
experience for our customers. This position has a high potential
for advancement as the company executes its growth strategy, so if
you are a go-getter, enjoy interacting with customers, are
interested in leading people and thrive being around cars and
technology, this is the role for you.Essential Functions: Partners
with GM to recruit, train, coach and develop all teammates.Ensures
compliance with ModWash onboarding, orientation and training
processes for all new teammates. Stays up-to-date on all process
changes and enhancements.Provides ongoing development, coaching and
counseling to all high-potential hourly teammates.Partners with
Human Resources on disciplinary issues including investigations and
terminations.Partners with General Manager and District Manager to
drive local volume and sales through strategic community outreach
and marketing efforts.Checks ModWash store email regularly and
responds to all emails in a timely, pleasant manner. Follows-up on
action items as needed, quickly and accurately.Ensures teammates
are using prescribed sales scripts and guide-on procedures at all
times.Ensures site is operating safely and in compliance with all
regulatory, local, state and federal laws/regulations.Creates
genuine connections with guests and fosters relationships through
superior customer-service to build membership sales.Walks site
throughout shift to ensure site is operating safely, efficiently
and up to the ModWash standards of service. Converses with guests
regularly to ensure satisfaction.Handles all guest
issues/complaints. Escalates issues as needed to General Manager
and District Manager to resolve all issues in a timely manner that
result in positive outcomes and guest-retention.Partners with
District Service Manager and maintenance team to ensure all
equipment is properly maintained, safely operated and maintenance
requests are fulfilled in a timely manner to minimize site down
time.Performs other duties as assigned. Experience: 2+ years in a
leadership positionCar Wash experience is preferred, but not
requiredPrior P&L responsibility is preferred Physical
Requirements: Ability to be active and outdoors in varying
temperatures and weather conditionsAbility to be on your feet for
long hours at a timeAbility to lift 50lbs Education: Must have a
high school diploma or an equivalent certificatePrevious car wash
experience is not required but recommended Job Type :Full-timeOther
details Pay Type Hourly PI181996745
Keywords: ModWash, Warren , Assistant General Manager, Executive , Warren, Ohio
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