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CUSTOMER SERV REPRESENTATIVE

Company: Youngstown Area Goodwill Industries
Location: Warren
Posted on: July 29, 2022

Job Description:

Job DescriptionYOUNGSTOWN AREA GOODWILL INDUSTRIES, INC.COMPREHENSIVE JOB DESCRIPTION JOB TITLE: Donation Attendant - StoreREPORT TO: Store Manager JOB SUMMARYEmployee may open Attended Collection Center each day and keep a regular schedule. Will greet people who come to the center to donate items; will accept donations; place and sort; give tax receipt; thank each donor and pass out literature available. Employee will keep surroundings neat and clean and secure Center at the end of each day. Employee will not leave Center unattended and will notify supervisor or backup person as instructed. Will also assist driver in loading and unloading truck. Employee will be able to read basic work instructions and record information. Employee will annually review the Corporate Responsibility Policy to ensure departmental compliance with it. Make suggestions for revisions, additions, etc. EDUCATION/TRAINING/EXPERIENCE/LICENSE REQUIREDElementary school is helpful, but not required. No other education is required. HOURS WORKEDPart Time, up to 29 hours.NUMBER OF DAYS WORKEDSunday through Saturday as scheduled. Ability to work a flexible schedule is a must. OVERTIME HOURSGenerally overtime hours are not scheduled; however, overtime may be required based on the needs of the company.For the purpose of determining the frequency of an activity, please refer to the following table:Never: 0% (Min. to 6 Min.)Occasionally: 1-33% (6 Min. to 2 Hrs. 45 Min.)Frequently: 34-66% (2 Hours 45 Min. to 5 Hrs. 30 Min.)Continuously: 67-1005 (5 Hrs. 30 Min. to 8 Hrs.) STANDING Frequently (34-66%)Surface: CementActivity: All aspects of jobWALKING Frequently (34-66%)Surface: CementActivity: All aspects of jobSITTING Occasionally (1-33%)Activity: Completing paperwork, breaks, etc.CLIMBING Occasionally (1-33%)Activity: Climbing lift gate of truck, 4 feetBENDING Occasionally (1-33%)Activity: Keeping surroundings clean, general duties, etc.STOOPING/KNEELING Occasionally (1-33%)Activity: Keeping surroundings clean, general duties, etc.REACHING OVERHEAD OR AT SHOULDER LEVEL Frequently (34-66%)Activity: All aspects of jobTWIST AND TURN Frequently (34-66%)Activity: All aspects of job LIFTING Frequently (34-66%)Activity: Most aspects of job; up to 50 lbs, up to 100 lbs. with helpCARRYING Frequently (34-66%)Activity: All aspects of job; under 10 lbs. Occasionally up to 50 lbs.PUSH/PULL Occasionally (1-33%)Activity: Pushing and pulling buggies; up to 1,000 lbs.COORDINATION Eye, Hand, Foot – Continuously (67-100%)Activity: All aspects of jobTALKING/HEARING/SEEING Talking/Hearing – Frequently (34-66%) Seeing – Continuously (67-100%) Activity: Seeing is required for all aspects of job. Talking and hearing are preferred, but not required.MACHINES/TOOLS/EQUIPMENT/WORK AIDS Frequently (34-66%)Activity: Using tally counter, receipt book, pallet jack, gaylords, buggies, and lift gate on truck.ENVIRONMENTAL CONDITIONS Indoors 60% Outdoors 40%Occasional moving trucks and using lift gate on truck. Hand CoordinationRightLeftBothFrequencyMajor Hand XFrequently (34-66%)Fine ManipulationXX Occasionally (1-33%)Gross Manipulation XFrequently (34-66%)Simple GraspingXX Frequently (34-66%)Power Grip XOccasionally (1-33%)Hand TwistingXX Frequently (34-66%)FingeringXX Frequently (34-66%) In compliance with the Drug-Free Workplace Act of 1988, Youngstown Area Goodwill Industries has a longstanding commitment to provide a safe, quality-oriented and productive work environment. Alcohol and drug misuse poses a threat to the health and safety of Youngstown Area Goodwill Industries employees and to the security of the company's equipment and facilities. For these reasons, Youngstown Area Goodwill Industries is committed to the elimination of drug and alcohol use and misuse in the workplace.

NOTE: This comprehensive job description is subject to supplementation or modification if the actual job functions change.Reasonable accommodation will be considered in determining whether an applicant is qualified to perform the essential functions of the job and its underlying physical demands.Equal Opportunity Employer - Race, Color, Religion, Age, Sex, National Origin, Disability Status, Genetics, Protected Veteran Status, Sexual Orientation, Gender Identity Or Expression, Or Any Other Characteristic Protected By Federal, State Or Local Laws.

Keywords: Youngstown Area Goodwill Industries, Warren , CUSTOMER SERV REPRESENTATIVE, Hospitality & Tourism , Warren, Ohio

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