Help Desk Analyst 2 - Madison County, OH/onsite

Company: STI
Location: Madison
Posted on: April 2, 2026

Job Description:

Help Desk Analyst 2 Candidates will work onsite in Franklin or Madison County, OH 6 Months Interviews will be onsite. Location TBD after candidate screening. Travel is required Job Description: Independently installs, maintains, configures, upgrades, and administers hardware and/or software in areas such as workstation support, network administration, server administration, business continuity, information security, telecommunications and network connectivity, and SAN administration, following provided directions. · Develops innovative solutions to encounter problems by evaluating, selecting, adapting, and modifying standard procedures. · Diagnoses, analyzes, and resolves issues for customers across multiple technological domains. · Interfaces with other platforms from both hardware and software perspectives. · Provides informal mentorship opportunities to peers and/or lower-level staff through conversation, observation, or technical documentation. · Responds verbally and in writing to questions and concerns. · Performs other duties as assigned. · Strong experience supporting Windows 11 · Experience with file server management, active directory, GPO settings.

Keywords: STI, Warren , Help Desk Analyst 2 - Madison County, OH/onsite, IT / Software / Systems , Madison, Ohio