Promotional Customer Service Representative - Entry Level Only
Company: RISE EVENTS
Location: Warren
Posted on: January 12, 2021
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Job Description:
The Customer Service Representative maintains the daily
operations of the customer service and sales team. This position
develops, implements and maintains processes, procedures and
programs to improve customer service and is responsible for
promoting company standards and engaging employees to drive
customer loyalty and customer engagement through customer
service.Essential Duties and Responsibilities: * Supports programs
that drive team performance toward departmental and organizational
goals.* Assist customer service and sales team toward the
achievement o f operational goals.* Hires and provides training for
new and/or less experienced customer service and sales staff.*
Reviews and evaluates work to ensure quality and timeliness*
Investigates and researches escalated customer service inquiries.*
Ensures employee's behaviors are focused on improved customer
satisfaction to drive customer loyalty.This is an entry-level
position that we will train into a management position if
successful. Immediately hiring for this entry level customer
service position. About Us: We are experts in planning and
implementing customized direct marketing strategies for our clients
and adding value to our clients' brands. When a client approaches
us, we begin by getting to know their product and understanding
their goals. Accordingly, we propose a marketing strategy that
gives them engagement and as much exposure as possible. We are
focused on building franchises across the nation with our unique
approach and top-notch services.Job Requirements:* 1 to 3 years
Customer Service experience* Ability to cross train and develop
team members* Ability to perform Account Retention* Excellent
verbal and written communication* Ability to multi task and to
react well under pressure and treat others with respect* Identifies
and resolves problems in a timely manner* Prioritizes and plans
work activities* Focuses on solving conflicts and listening to
others without interrupting* Work efficiently and effectively, both
independently and as a team* Balances team and individual
responsibilities and helps build a positive team spirit* Adapts and
able to deal with frequent changes in the work environment* Able to
manage difficult or emotional customer situations and respond
promptly to service requests to meet customer commitments.This is
an entry level position: We are looking for someone that is
trainable!youngstown@resumesubmission.netentry level, sales,
marketing, leadership, management, business administration,
customer relations, communications, public relations, advertising,
marketing, sales, promotions, promotional marketing, b2b, b2c,
consumer, consumer products, telecommunications, retail, event
planning, customer service, events, sports marketing, sports,
training, wireless, outside sales
Keywords: RISE EVENTS, Warren , Promotional Customer Service Representative - Entry Level Only, Other , Warren, Ohio
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