Customer Service Representative

Company: US SafetyGear, Inc.
Location: Warren
Posted on: May 3, 2021

Job Description:

US Safety Gear, Inc. is looking for a Customer Service Representative - are you the type of person that loves to work in a fast paced open-floor plan office setting? In this position you will fulfill customer needs, make appropriate recommendations and ensure customer satisfaction!

Essential Functions:

• Answer incoming calls.
• Assists walk-in visitors, customers, employees, etc.
• Maintain and organize customer orders.
• Builds customer loyalty by ensuring customer satisfaction.
• Maintains a high degree of accuracy when processing orders, reporting corrections, submitting order change requests, etc.
• Completes all paperwork in a timely manner.
• Assist in solving problems and communicates resolution to appropriate stakeholders.
• Maintains composure and effectiveness under pressure and changing priorities or conditions.
• Responds to inquiries regarding order status, order changes, returns, and billing, shipping charges, etc. in an efficient and professional manner.
• Expand new customer base by working with existing sales representatives.
• Consult customers regarding their needs for safety equipment and customization orders.
• Reliable and punctual attendance.

Keywords: US SafetyGear, Inc., Warren , Customer Service Representative, Other , Warren, Ohio