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Customer Service Representative

Company: US SafetyGear, Inc.
Location: Warren
Posted on: May 3, 2021

Job Description:

US Safety Gear, Inc. is looking for a Customer Service Representative - are you the type of person that loves to work in a fast paced open-floor plan office setting? In this position you will fulfill customer needs, make appropriate recommendations and ensure customer satisfaction!

Essential Functions:

  • Answer incoming calls.
  • Assists walk-in visitors, customers, employees, etc.
  • Maintain and organize customer orders.
  • Builds customer loyalty by ensuring customer satisfaction.
  • Maintains a high degree of accuracy when processing orders, reporting corrections, submitting order change requests, etc.
  • Completes all paperwork in a timely manner.
  • Assist in solving problems and communicates resolution to appropriate stakeholders.
  • Maintains composure and effectiveness under pressure and changing priorities or conditions.
  • Responds to inquiries regarding order status, order changes, returns, and billing, shipping charges, etc. in an efficient and professional manner.
  • Expand new customer base by working with existing sales representatives.
  • Consult customers regarding their needs for safety equipment and customization orders.
  • Reliable and punctual attendance.

Keywords: US SafetyGear, Inc., Warren , Customer Service Representative, Other , Warren, Ohio

Click here to apply!

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