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Part Time Sales Associate

Company: La-Z-Boy, Inc.
Location: Warren
Posted on: June 12, 2021

Job Description:

BASIC FUNCTION:

Responsible for creating sales utilizing exceptional customer service and knowledge of the La-Z-Boy selling process, products and services. Strive to create long-term customer relationships that will lead to increased sales and profitability. Develop awareness of interior design through practical experience, observation and interaction with a La-Z-Boy Designer.

KEY RESPONSIBILITIES;

Drives Sales

Contribute to store sales goals by selling furniture, accessories and services offered by La-Z-Boy

Team with Store Manager, Sales Manager, Designer, and Associates to promote the Design program and drive overall store sales

Assist the Designer to achieve established Design program sales goals

Consistently execute the La-Z-Boy selling process and strive to provide a favorable experience to all customers.

Develop and utilize sales skills and principals including approach, rapport building, needs discovery, customized portfolio presentations, answering objections, closing, follow-up, after sale service and continuing contact with all previous and potential customers

Maximize store promotions, marketing initiatives, and grassroots programs

Maintain strong knowledge of features and benefits of existing and new product line

Meet or exceed established goals as set by management

Customer Focus

Provide the highest level of customer service to all current and future customers

Ensure that each La-Z-Boy customer has an informative and positive experience by using good customer service skills and knowledge of products, while following the company selling process

Effectively use Podium to ensure customer satisfaction and future follow-up

Make sound business decisions to deliver customer satisfaction and promote team environment

Provide store support to incoming phone calls and emails

Assist in handling customer issues and/or complaints. Provide appropriate solutions and alternatives to the customer to achieve a satisfied experience

Escalate unresolved issues to Store Manager, if not available then Sales Manager or Designer

People

Maintain a positive working relationship with all store associates

Sr. Sales Associate:

Train, coach and develop sales associates on La-Z-Boy product knowledge and selling process/skills to achieve store sales goals

Help promote and champion a culture of sales and service

Operational Excellence

Assist with maintenance of the overall visual appearance of store, this includes but is not limited to assist to maintain floor and/or showroom displays, tagging of products and accessories, maintaining accessory catalogs and design center fabrics, floor moves, and maintaining general store cleanliness

Adhere to general store operational procedures and guidelines

Accurately complete order information, collect deposits and fees, keep orderly customer records, and research customer payments and deliveries

Responsible to accurately complete the daily On-Point system log

Show a sense of urgency, enthusiasm and excitement with the store team and customers

Maintain adequate knowledge of company standards, product knowledge and internal processes and systems

Consistently schedule deliveries with customers

Other duties as assigned

Sr. Sales Associate:

Responsible for opening and closing of the store

MOD responsibilities as assigned by management

Extended RMS access including override approval

MINIMUM JOB REQUIREMENTS:

Previous selling experience and ability to close a sale strongly preferred

Excellent communication, customer service skills, and organizational skills

Strong interpersonal skills to effectively communicate, build rapport, and positively influence

Demonstrated persuasion and negotiation skills

Ability to effectively manage time and conflicting priorities

Ability to effectively and productively with others as a team

Ability to work the schedule and hours dictated by business needs

Ability to work evenings, weekends and holidays as required

Initiative to meet assigned goals, missions and objectives and motivated to achieve more

Strong attention to detail

Proficient in the use of Microsoft Office, including Word, Excel, Outlook and PowerPoint

Sr. Sales Associate:

High School Diploma or equivalent is required. Bachelor's in Business or related field is preferred

Internal Candidates Interested in Senior Role:

Platinum Certified

SUPERVISORY RESPONSIBILITIES: None

Keywords: La-Z-Boy, Inc., Warren , Part Time Sales Associate, Other , Warren, Ohio

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