guided by our Values: Excellence, Integrity,
Teamwork, Agility, and Inventiveness.
As a Customer Service Representative at Vxi, you are delighted
to provide outstanding service to our client's customers by
answering their inbound phone calls.
Your overall goal is to effectively diagnose the customer’s
needs and to provide world class support/solutions, while ensuring
- Assist and educate customers
with services, answer questions and troubleshoot issues, there may
be some upselling involved depending on the
- Communicate and explain the
value and benefits of services to customers by establishing
relationships and building strong rapport.
- Personalize each call with our
listen, care, connect strategies.
- Resolve customer concerns,
prevent future issues, and promote client’s services in a
respectful and professional manner
- Accurately log customer
interactions into systems; update logged information in a timely
manner in order to track assessment completion, general inquiries
- Competitive Salary - $12+ Per
Hour with potential for an additional incentive pay
- Eligible for Performance
- Paid Training
- Health Insurance (Medical,
Dental, Vision, 401K)
- Fun Work Environment
- Abundant Advancement
- Day 1 – Coffee and
- Pizza Party on Friday’s in
- Refreshments provided on
Tuesdays and Thursdays
- Graduation Raffles
Other Things We Look
- Strong work ethic
- Desire to be of service
- Solid work history
- Motivated by
- Desire to excel
- Must be able to pass a background
check and drug screen
- Minimum of one-year’s
customer contact experience either in a face-to-face position or
over the telephone.
?You will love
our fun work environment and endless opportunity for
Vxi has been working
tirelessly to provide a clean and Covid-safe environment for our
guards installed in training rooms
Distancing on the call floor to maintain at least six feet between
screenings of each employee when they arrive for their shift.
protocols - include hand sanitizer and supplies to clean throughout
provided for all employees to wear during their shifts.
continue to enhance and modify our protocols, as appropriate.
VXI Global Solutions (VXI) is a leading provider of business
process and information technology outsourcing services for
companies. We specialize in call center BPO services, software
development, quality assurance testing, and infrastructure
outsourcing. We are a passionate team with a singular focus:
designing, creating and delivering exceptional customer experiences
and operational excellence. We live by our “Passion for People”
At VXI, we believe in hard work, a fun environment, and the kind of
creativity and innovation that only comes about when skilled people
from diverse backgrounds approach problems from varying
perspectives. We believe each customer interaction is an
opportunity to delight, engage, and inspire. Are you passionate
about customer service? Do you bring awesome energy and a great
attitude to your everyday interactions with your customers and team
members? Apply today and join our winning team.