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Customer Advocate

Company: Safelite Group
Location: Warren
Posted on: November 16, 2021

Job Description:

Does this position interest you? You should apply even if you don't match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.The Customer Advocate is one of Safelite's first impressions with our customers. From managing administrative processes, scheduling, work orders and invoicing, to greeting customers in person and answering inbound phone calls and emails, this organized and energetic professional delivers a memorable experience during every interaction.What You'll GetCompetitive weekly pay and bonus opportunitiesPaid time off, holidays, paid volunteer days and a belief in work-life balance.401(k) plan with company matching to build your nest-egg.Up to $5,250 annually in tuition reimbursement.Paid training and all the tools and resources you'll need to be successful.An actual marketplace to meet your health, wealth, life and legal needs -https://www.safelitebenefits.comWhat You'll DoWelcome in-shop customers and resolve customer concerns quickly and efficiently - without breaking a sweat - often coming up with creative solutions.Manage incoming calls, e-mails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and same-day reschedules/cancellations.Keep all the moving parts running smoothly by confirming and completing work order information, including insurance verification, additional parts and missing information.Breeze through administrative tasks such as buyouts, invoices, work orders, managing deleted work orders and processing credit memos and rebills.Review orders from the national contact center and manage dealer part orders and special accounts.All other duties as assigned.What You'll NeedHigh School Diploma/GED/Equivalent required.Experience: 1-3 years telephone operations or business administration experience required.Ability to provide world class customer service in a changing, fast-paced operation.Present a professional appearance and wear personal protective equipment.Ability to travel up to 10%. #INPSYour Rights: _ To review and consider your application, Safelite Group collects personal information. To understand what is collected and why, carefully review the Applicant Privacy Notice presented during your online application. We value our diverse workforce and we're proud to be an equal opportunity employer. We don't discriminate based on any characteristic protected by local, state or federal law. Upon request and consistent with applicable laws, we'll provide reasonable accommodations to individuals with disabilities who need assistance in the application/hiring process._Notification to Agencies: _ Safelite Group does not accept and will not pay commissions for unsolicited resumes or outreach from third-party recruiters or agencies. Absent a signed MSA and approval from Talent Acquisition to submit resumes for a specific requisition, we will not approve payment to any third party for hires made._#LI-RECRUITERTAGLocation: 2914 Elm Rd NE, Warren, OH 44483, USAJob Type: Full-timeEducation:High school or equivalent (Required)Experience:Customer Service: 1 year (Required)Shift availability:Day Shift (Required)

Keywords: Safelite Group, Warren , Customer Advocate, Other , Warren, Ohio

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