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Help Desk Support Tech, Warren

Company: Micro Doctor IT
Location: Warren
Posted on: January 6, 2022

Job Description:

Responsibilities Include:Serving as the first level technician for customers seeking technical assistance over the phone or emailPerforming remote troubleshooting through diagnostic techniques and pertinent questionsDetermining the best solution based on the issue and details provided by customersJob brief:We are looking for a competent Rapid Response Team Member to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them.An excellent Rapid Response Team Member must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers.Responsibilities:Serve as the first level technician for customers seeking technical assistance over the phone or emailPerform remote troubleshooting through diagnostic techniques and pertinent questionsDetermine the best solution based on the issue and details provided by customersWalk the customer through the problem-solving processDirect unresolved issues to the next level of support personnelProvide accurate information on IT products or servicesRecord events and problems and their resolution in the ticketing systemFollow-up and update customer status and informationPass on any feedback or suggestions by customers to the appropriate internal teamIdentify and suggest possible improvements on proceduresRequirementsProven experience with technology or other customer support roleTech-savvy with working knowledge of office automation products, operating systems, networking, and remote controlGood understanding of computer systems, mobile devices, and other tech productsAbility to diagnose and resolve basic technical issuesExcellent communication skillsCustomer-oriented and client-focused.

Keywords: Micro Doctor IT, Warren , Help Desk Support Tech, Warren, Other , Warren, Ohio

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