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Service Processor- $16-$18

Company: Kelly Services
Location: Warren
Posted on: September 21, 2022

Job Description:

Kelly Services is recruiting for our manufacturing client in Warren, Ohio for a Service Processor. Our client manufactures wireless remote controls for a variety of industries This role is Contract to Hire thru Kelly Services Pay- $16-$18 per hr. 7am-3:30pm M-F Summary: Under direct supervision, the Service Processor I verifies and keeps records on incoming and outgoing shipments of repairs and related items. Packages items and arranges for shipping. Receives, unpacks and distributes incoming repair/OCU (Operator Control Unit) shipments. Processes all repair orders including customer interface and record keeping for the service departments.
--- Receives repairs and logs required information.
--- Assures that shipping addresses and billing addresses are available and correct.
--- Unpacks and processes all repairs and compares contents and packing slips. Creates and routes RMA's and returns to inventory and vendors.
--- Processes equipment requiring retro.
--- Verifies that all incoming and outgoing equipment is properly logged; and prepares outgoing repairs for shipment.
--- Answers telephone calls and provides information regarding non-technical service related issues and handles all Helpdesk requests.
--- Contacts customers to obtain purchase order numbers and information pertinent to service billing issues and special handling requirements.
--- Verifies service departments' technicians have entered order text and parts used to the computer system. Proofreads and edits text for grammar, spelling, punctuation, and format. Corrects errors as necessary.
--- Arranges shipment via appropriate carrier for completed repairs.
--- Assists other departments as necessary in resolving service related billing and order processing issues.
--- Generates weekly reports on open activity in the service department REQUIREMENTS
--- Ability to enter data into a computer.
--- Ability to acquire basic product knowledge.
--- Ability to use hand tools to pack shipments.
--- Must have good verbal skills.
--- Must be a competent in proofreading, editing, spelling, composition and possess a good vocabulary.
--- Must be very well organized. If interested apply online OR send resume to Joe at jose783@kellyservices.com

Keywords: Kelly Services, Warren , Service Processor- $16-$18, Other , Warren, Ohio

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