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Restoration Production Manager

Company: SERVPRO of East Mahoning County - 10513
Location: Warren
Posted on: June 14, 2022

Job Description:

Job DescriptionSERVPRO of West Mahoning County offers:

  • First-class compensation
  • Superior benefits
  • Career progression
  • Professional developmentAnd more! As the Restoration Production Manager, you will oversee all aspects of assigned restoration projects and assigned restoration crews. This front-line management position leads their team to operational excellence.

    Key Responsibilities
    • Schedule, coordinate, and oversee crews and resources to provide service on active projects to include subcontractors
    • Review job site documentation to support the services provided and ensure proper client requirements and billing process
    • Manage production expenses including equipment, vehicles, and other material assets
    • Manage the customer and client experience and overall customer satisfaction tracked with online reviews
    • Provide priority response to potential customers
    • Manage large loss projects including storm events
    • Oversee Franchise processes relating to customers and take care of customer needs
    • Monitor and follow up on all assigned jobs ensuring customer needs are met
    • Keep Operations Manager updated on production, as appropriate
    • Resolve problems quickly as they arise
    • Perform production work as needed
    • Facilitate scheduling of jobs, resources, and crews following SERVPRO® Franchise production guidelines
    • Manage job file documentation and efficiencies
    • Train and manage production personnel
    • Create and/or review job scopes and ensure accuracy and clarity
    • Review all job paperwork (scope, estimate, job diary, and work orders) to ensure staff is ready to do the job efficiently
    • Ensure job site safety for employeesPosition Requirements
      • Valid driver's license
      • High school diploma/GED; Associate degree or Bachelor's degree preferred
      • At least 1 year of management and/or supervisory experience
      • At least 3 years of industry experience
      • Some travel would be required
      • IICRC certification is preferredSkills/Physical Demands/Competencies
        • Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
        • Ability to climb ladders, work at ceiling heights, work in tight spaces (e.g., crawl spaces, attics)
        • Ability to repetitively push/pull/lift/carry objects
        • Ability to work with/around cleaning agents
        • Ability to successfully complete a background check subject to applicable lawBenefits:
          • 401(k)
          • 401(k) Matching
          • Health Insurance
          • Dental Insurance
          • Vision Insurance
          • Life Insurance
          • Accident Insurance
          • Short-Term Disability Insurance
          • Long-Term Disability Insurance
          • Paid Time Off
          • Paid holidaysEach SERVPRO® Franchise is Independently Owned and Operated.

            All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated Servpro Franchise. Servpro Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of Servpro Industries, LLC or Servpro Franchisor, LLC (the Franchisor), in any manner whatsoever. All Sample Forms provided by Servpro Industries to Servpro Franchises should be reviewed and approved by the Franchise's attorney for compliance with Federal, State and Local laws. All Sample Forms are provided for informational purposes and Servpro Franchises may choose whether or not to use them.All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.

Keywords: SERVPRO of East Mahoning County - 10513, Warren , Restoration Production Manager, Professions , Warren, Ohio

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