Cable Technician ($20 PH starting)
Company: SPECTRUM
Location: Warren
Posted on: August 4, 2022
|
|
Job Description:
Under minimal supervision, perform basic to complex
installation, troubleshooting & repair of video, internet, phone
services from tap to CPE or other demark locations for residential
fiber & small to medium commercial customers. Test & repair network
hardware for commercial customer services, as well as internal
services within Charter Facilities. Provide exceptional service to
customers as well as their technical reps, ensuring that Charter
services interface as expected with business systems. Coordinate
with customer site management for physical site surveys and conduct
surveys on as needed basis. Complete Home Security survey, install
and service Home Security services and equipment. MAJOR DUTIES &
RESPONSIBILITIESPerform basic to complex installation of &
troubleshoot/repair coax based phone, internet or video services in
a residential and commercial environment (small to medium
businesses) from the tap to the connection of CPE; including but
not limited to, all necessary wiring of both interior & exterior
associated equipment in the forward & return signal path of the
customer premise network. Survey, install, & maintain Wi-Fi Network
products to include routers, gateway servers, Ethernet switches &
wireless access points & other components within HFC-based
customers. Interact with business customers & their reps,
demonstrating an understanding of & regard for the unique
priorities of business clients. Work with customer technical
support personnel to diagnose & correct service related issues.
Respond to equipment failures, trouble shoot & repair equipment
while providing the customer with productive communications
regarding repair process. Recognize and escalate to a supervisor
persistent service problems or other observed factors that could
impact the ongoing relationship between Charter & a business
customer. Educate customer on proper use of services & equipment,
as well as the availability of online help options. Perform all
work as necessary to conform to quality, security & safety control
guidelines (includes compliance with requirements outlined in
applicable regulations such as OSHA and FCC & following procedures
as outlined in the CPNIQ, TQA, NEC, NESC, other Installation,
Technical Operations, Safety Manuals & Employee Handbook). Adhere
to TQA standards in accordance to company policy. Follow security
procedures to prevent any unauthorized services. Assist in
providing mentoring to non-commercial focused members of the
Technical Operations teams. Utilize and demonstrate proficiency
with tasks, tools, test equipment & information that will enhance
business results. Maintain accurate records including time worked,
daily logs, gas sheets as required; properly record all required
information on data devices and/or work orders. Operate
communications device in accordance with company policies. Operate
a company vehicle in a safe & responsible manner; Clean, maintain,
stock, & secure assigned vehicle & equipment, in accordance with
company policies. For applicable systems: Perform repair &
maintenance on voice systems; Installing, uninstalling &
reconnecting NEU devices and backup powering; Initiating DHCP
script. Adhere to industry specific, local, state & federal
regulations, as applicable Perform other duties as requested by
supervisor. REQUIRED
QUALIFICATIONSSkills/Abilities/KnowledgeAbility to read, write and
speak the English language to communicate with employees,
customers,and suppliers, in person, on the phone, & by written
communications in a clear, straight-forward, &professional
mannerAdvanced understanding of the TCP/IP stack & associated
abstraction layersAdvanced knowledge of network designs, network
architectures & network topologiesAbility to use the following hand
tools: electric drills, hammers, wrenches, screwdrivers in the
installation of cable to the residence & TV set convertersAbility
to walk over all types of terrain, in all kinds of weather, while
carrying tools & equipmentincluding gaffs, ladders & fully loaded
tool beltsAbility to safely use weight-bearing equipment (gaffs,
safety harness & ladders) within themaximum weight limitationsBasic
knowledge in using software tools to support the current
operations, knowledge in basic network devices and network
appliancesAbility to accurately measure distances, using tapes or
other measuring devicesAbility to carry, climb & operate extension
ladder (approx. 32 ft. high and 90 pounds)Ability to climb poles
using gaffs, hooks & climbing belt as neededAbility to
differentiate between different sizes & colors of wiresAbility to
make cable connections in tight spaces by bending, reaching,
twistingAbility to operate appropriate computer or test equipment
associated with position (e.g. signal levelmeters, ohm meters,
etc.)Ability to perform job from high places (i.e. poles and
roofs)Ability to work while standing 50-70% of the timeAbility to
work with small components and wires to make cable
connectionsAbility to use handheld communication devices &
applicationsAbility to use personal computer & software
applicationsExperience working with complex structure cabling,
including Cat 5/6 cablingExperience in configuring & installing
routers, Internet gateway services, Layer2/3 Ethernet switches &
wireless access points in commercial environments EducationHigh
School Diploma or equivalent work experience Related Work
Experience6 months+ Field Technician IV or equivalent work
experience1+ years IP networking experienceInstallation & repair of
WAN/LAN & wireless router related equipment experienceCompletion of
appropriate Charter training according to the Field Technician
Career Path Training Matrix, or equivalent work experience
Certificates/LicensesValid driver's license with satisfactory
driving record within Company required standardsIndustry and vendor
specific certifications and training (NCTI, SCTE)CCENT or other
equivalent industry accredited certification PREFERRED
QUALIFICATIONSSkills/Abilities and KnowledgeAbility to use personal
computer & software applicationsKnowledge of company
product/servicesExperience with consumer education of
products/servicesExperience and knowledge of POTs services, IP
networking, PBX, point of sale equipment WORKING CONDITIONSThis
position works face to face with customersWork indoors in confined
space, poorly ventilated areas such as attics, basements and/or
crawlspacesExposure to dust, dirt, noise, insects, rodents, pets, &
cleaning solutionsWork outdoors in all kinds of weather & at all
times of the day or nightWork performed near power lines &
electricityWork performed at various heights above ground on
telephone/power polesWork & travel in inclement weatherMay be
required to work an on-call rotation as business needs
dictateOccasionally required to work overtime as business needs
dictateAbility to work weekends or shifts as business needs
dictateWork in commercial or factory type environments EOECharter
Communications is an Equal Opportunity Employer -
Minority/Female/Veteran/Disability TCB113 318059-3 318059BR
Keywords: SPECTRUM, Warren , Cable Technician ($20 PH starting), Professions , Warren, Ohio
Click
here to apply!
|