Inbound Customer Service Representative

Company: Youngstown
Location: Warren
Posted on: May 14, 2022

Job Description:

VXI Global Solutions is GROWING in Youngstown, Ohio! If you want a job that you can build into a career and have opportunities for growth and stability, then VXI is a place for you! We are looking for Customer Service Representatives to join our team! Overview: As a VXI Global Solutions Customer Service Representative, you will receive Inbound calls from electric customers from a leading electric company! Customer Support Representatives must be great listeners and empathetic in order to resolve order issues and set up new services. Customer Service Representatives will assist customers while offering outstanding world-class customer service! You will assist customers in setting up products like surge protection and place orders for contractors to remove trees around power lines, set up insulation or electric lines, and more!*Please note, this is a 100% onsite position. This role requires Open Availability: 8 am -8 pm, Monday- Saturday. Work schedules will be 5 days a week and assigned to you upon offer of employment. Customer Support Representative Responsibilities:

• Customer Service Representative will take Inbound Calls act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency
• Successful Customer Service Representatives are patient, empathetic, and passionately communicative
• Problem-solving also comes naturally to customer service specialists. CSRs are confident at troubleshooting and investigating if they don't have enough information to resolve customer complaints, issues, and requests
• Inbound Customer Service Representatives are also expected to use a consultative approach as you build trust and rapport, learning about the customers' needs.
• CSRs ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction
• Meet or exceed Key Performance Indicators and Guidelines in addition to VXI policies and Procedures.
• Maintain an acceptable level of performance week over week, month over month Compensation Package:
  • Fun Work Environment
  • Optional medical, dental, vision, and life insurance available. Effective after the first full calendar month of work completion if benefits elected
  • 401k options
  • Abundant Advancement Opportunities
  • Cell phone benefits for employees - $25/month per line for unlimited phone, text, and data, up to 5 lines!
  • Referral for Life Program ---- Earn a residual bonus of $20 every pay period for you and your referral. No cap on the amount you refer or referral payouts!
  • PTO accrual for all hourly employees! Knowledge, Skills, and Abilities
    • Ability to understand product details and communicate at a consumer level
    • Ability to quickly establish and build rapport
    • Ability to overcome objections
    • Active listening skills
    • Goal orientated and the desire to earn top incentive payouts
    • Strong customer service skills
    • Ability to follow a call flow
    • Exceptional time management
    • Knowledge of computers and MS-Windows
    • High Technical Aptitude
    • Excellent written and verbal language skills
    • Ability and Desire to sell or learn to sell
    • Ability to navigate multiple screens/programs and multi-task
    • Ability to type 25 wpm
    • Professional comportment and demeanor
    • Ability to follow directions/accept coaching
    • Ability to manage stress
    • Desire to work in a team environment achieving personal and team goals
    • Self-motivated and upbeat Requirements
      • Previous Customer Service experience; previous call center experience is preferred.
      • High School diploma or GED
      • Must submit to a background check and drug test upon offer of employment
      • Full-Time position up to 40 hours per week
      • Flexible working schedule. Schedules are subject to change due to our call volume nature
      • Exemplary Attendance records with previous employers Job Type: Full-time/Not Remote

Keywords: Youngstown, Warren , Inbound Customer Service Representative, Sales , Warren, Ohio