Inbound Customer Service Representative
Company: Youngstown
Location: Warren
Posted on: May 14, 2022
Job Description:
VXI Global Solutions is GROWING in Youngstown, Ohio! If you want
a job that you can build into a career and have opportunities for
growth and stability, then VXI is a place for you! We are looking
for Customer Service Representatives to join our team! Overview: As
a VXI Global Solutions Customer Service Representative, you will
receive Inbound calls from electric customers from a leading
electric company! Customer Support Representatives must be great
listeners and empathetic in order to resolve order issues and set
up new services. Customer Service Representatives will assist
customers while offering outstanding world-class customer service!
You will assist customers in setting up products like surge
protection and place orders for contractors to remove trees around
power lines, set up insulation or electric lines, and more!*Please
note, this is a 100% onsite position. This role requires Open
Availability: 8 am -8 pm, Monday- Saturday. Work schedules will be
5 days a week and assigned to you upon offer of employment.
Customer Support Representative Responsibilities:
- Customer Service Representative will take Inbound Calls act as
a liaison, provide product/services information and resolve any
emerging problems that our customer accounts might face with
accuracy and efficiency
- Successful Customer Service Representatives are patient,
empathetic, and passionately communicative
- Problem-solving also comes naturally to customer service
specialists. CSRs are confident at troubleshooting and
investigating if they don't have enough information to resolve
customer complaints, issues, and requests
- Inbound Customer Service Representatives are also expected to
use a consultative approach as you build trust and rapport,
learning about the customers' needs.
- CSRs ensure excellent service standards, respond efficiently to
customer inquiries and maintain high customer satisfaction
- Meet or exceed Key Performance Indicators and Guidelines in
addition to VXI policies and Procedures.
- Maintain an acceptable level of performance week over week,
month over month Compensation Package:
- Fun Work Environment
- Optional medical, dental, vision, and life insurance available.
Effective after the first full calendar month of work completion if
benefits elected
- 401k options
- Abundant Advancement Opportunities
- Cell phone benefits for employees - $25/month per line for
unlimited phone, text, and data, up to 5 lines!
- Referral for Life Program ---- Earn a residual bonus of $20
every pay period for you and your referral. No cap on the amount
you refer or referral payouts!
- PTO accrual for all hourly employees! Knowledge, Skills, and
Abilities
- Ability to understand product details and communicate at a
consumer level
- Ability to quickly establish and build rapport
- Ability to overcome objections
- Active listening skills
- Goal orientated and the desire to earn top incentive
payouts
- Strong customer service skills
- Ability to follow a call flow
- Exceptional time management
- Knowledge of computers and MS-Windows
- High Technical Aptitude
- Excellent written and verbal language skills
- Ability and Desire to sell or learn to sell
- Ability to navigate multiple screens/programs and
multi-task
- Ability to type 25 wpm
- Professional comportment and demeanor
- Ability to follow directions/accept coaching
- Ability to manage stress
- Desire to work in a team environment achieving personal and
team goals
- Self-motivated and upbeat Requirements
- Previous Customer Service experience; previous call center
experience is preferred.
- High School diploma or GED
- Must submit to a background check and drug test upon offer of
employment
- Full-Time position up to 40 hours per week
- Flexible working schedule. Schedules are subject to change due
to our call volume nature
- Exemplary Attendance records with previous employers Job Type:
Full-time/Not Remote
Keywords: Youngstown, Warren , Inbound Customer Service Representative, Sales , Warren, Ohio
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