Customer Service Representative
Company: Berk Enterprises
Location: Warren
Posted on: November 22, 2022
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Job Description:
Overview: Berk Enterprises, Inc., a national
import/manufacturer/distributor of food service disposables located
in Northeast Ohio has an opening for a seasoned Account
Manager/Customer Service Representative. The ideal candidate needs
to have a minimum of 2 years of customer service experience
including working with a computer software to enter orders and
credits. Experience with EDI orders would be a plus as well.
Responsibilities: Analyze and enter orders into computer software
that are faxed, received in email and taken over the phone Validate
all EDI orders; add notes for back-order items, out of stock items,
and item changes; set pick and delivery dates; approve and email to
the customers. Suggest additional items for purchase Create a
relationship with the customer and notify them of where the status
is of the order throughout the process Update all customer profiles
in the computer software
Contact the Shipping department for any freight quotes and
communicate the quote to the customer Enter any necessary credits
on the customer's account including freight claims in a timely
manner Assist the sales team with orders, returns, inventory
questions and customer inquiries Review open order report weekly to
see what can be completed and/or closed and research why an order
may still be open Research back orders and connect with the
customers to determine if the order should be cancelled or moved
forward Qualifications: Excellent Microsoft Office Suite skills
High sense of urgency Friendly and helpful attitude Multitasking
ability Attention to Detail Computer skills Bi-Lingual would-be a
plusHigh school diploma or equivalent required; Associates or
Bachelor's in Business preferredA minimum of 2 years' experience
requiredSalary will be discussed in the interviewJob Type:
Full-timePay: From $1.00 per hourBenefits: 401(k) 401(k) matching
Dental insurance Disability insurance Employee assistance program
Employee discount Flexible spending account Health insurance Health
savings account Life insurance Paid time off Parental leave Vision
insuranceSchedule: 8 hour shift Monday to FridayWork Location: One
location
Keywords: Berk Enterprises, Warren , Customer Service Representative, Sales , Warren, Ohio
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