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Customer Service Representative

Company: Berk Enterprises
Location: Warren
Posted on: November 22, 2022

Job Description:

Overview: Berk Enterprises, Inc., a national import/manufacturer/distributor of food service disposables located in Northeast Ohio has an opening for a seasoned Account Manager/Customer Service Representative. The ideal candidate needs to have a minimum of 2 years of customer service experience including working with a computer software to enter orders and credits. Experience with EDI orders would be a plus as well. Responsibilities: Analyze and enter orders into computer software that are faxed, received in email and taken over the phone Validate all EDI orders; add notes for back-order items, out of stock items, and item changes; set pick and delivery dates; approve and email to the customers. Suggest additional items for purchase Create a relationship with the customer and notify them of where the status is of the order throughout the process Update all customer profiles in the computer software

Contact the Shipping department for any freight quotes and communicate the quote to the customer Enter any necessary credits on the customer's account including freight claims in a timely manner Assist the sales team with orders, returns, inventory questions and customer inquiries Review open order report weekly to see what can be completed and/or closed and research why an order may still be open Research back orders and connect with the customers to determine if the order should be cancelled or moved forward Qualifications: Excellent Microsoft Office Suite skills High sense of urgency Friendly and helpful attitude Multitasking ability Attention to Detail Computer skills Bi-Lingual would-be a plusHigh school diploma or equivalent required; Associates or Bachelor's in Business preferredA minimum of 2 years' experience requiredSalary will be discussed in the interviewJob Type: Full-timePay: From $1.00 per hourBenefits: 401(k) 401(k) matching Dental insurance Disability insurance Employee assistance program Employee discount Flexible spending account Health insurance Health savings account Life insurance Paid time off Parental leave Vision insuranceSchedule: 8 hour shift Monday to FridayWork Location: One location

Keywords: Berk Enterprises, Warren , Customer Service Representative, Sales , Warren, Ohio

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