Customer Service Representatice

Location: Cleveland
Posted on: June 23, 2025

Job Description:

Nesco Resource, 14 time winner of the Best in Staffing Award, is looking for an established Customer Service Respresentative to field incommng calls and emails for a reputable West side energy company. This is a first shift, temp to hire opportunity. The hours are 8am-5pm M-F and the starting pay is $19/hour. Essential Duties & Responsibilities: • Deliver world class customer service by responding to users and customers via email, vendor portals, in-bound and outbound phone calls, or through internal web chat function. • Recognize quality issues versus user error consistently and accurately on various installed and portable heaters. • Provide fast and accurate support to any assigned contact us email requests coming from the company website • Respond to inbound phone calls from the 1-800 number, providing technical solutions to all questions and inquiries. • Recommend solutions to customer inquiries and issues with pellet and wood stoves and select installed heaters, such as related venting, fuel, hose, fittings, and accessories that complement utilization of all installed heating and camping product lines. • Maintain up to date product knowledge by following trends in the industry and applying that knowledge accordingly. • Identify and recommend technical based opportunities to enhance EGI's value proposition through product performance and customer service • Demonstrate the ability to explain EGI product information in an organized, clear, and concise way. • Provide answers to consumers by identifying problems; research answers; guide clients through maintenance and corrective steps. • Enter orders and RMA's in SL9/Infor operating system. • Process credit card orders through the Magento web-based operating system or by processing on an internal website. • Display professionalism when representing the company in the field at customer sites, training events, and trade shows. • Log and document all customer, distributor, and field technician inquires in company software to support requirements of the internal quality program. • Occasionally assist marketing to create assets including sell sheets and images. Education & Experience: • Associate's degree or technical training preferred. • 1-2 years Customer Service/Technical Service experience required • Being bi-lingual in Spanish is a plus Job Knowledge, Skills & Abilities: • Intermediate to advanced level skills with Microsoft Office products including Word, Outlook and Excel. • Ability to take direction and work within a team to complete a large task. • Able to interpret service manuals and schematic diagrams to communicate and educate users and customers on various product lines. • Ability to communicate thoughts and ideas clearly, and concisely, and in a professional manner. • Strong to expert degree of mechanical aptitude • Have experience talking about products and services with ability to "upsell” customers on related product recommendations. Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services. Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Keywords: , Warren , Customer Service Representatice, Customer Service & Call Center , Cleveland, Ohio